Privacy policy
Caresoul Haven canada is committed to protecting the privacy and security of the personal information of Personal Support Workers, children, parents, and all users who interact with our programs and website. This Privacy Policy explains how we collect, use, store, and protect your personal information, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
1.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, postal address, job role (for PSWs), or parent/guardian information (for children)
Program Information: Participation in workshops, peer groups, webinars, or cultural exchange programs
Website Data: IP addresses, browser type, device information, and usage data via cookies or analytics tools
Communication Records: Emails, inquiries, or messages submitted through our website or support channels
2.
How We Use Your Information
We use personal information for the following purposes:
To provide programs, workshops, peer support, and resources
To communicate important updates, program schedules, or notifications
To improve our services, website, and user experience
To comply with legal obligations and protect the safety of participants
For research, reporting, and internal analysis (data is anonymized where possible)
3.
How We Share Your Information
We do not sell, trade, or rent personal information. We may share information only in the following cases:
Service Providers: Trusted third parties who help us deliver programs, manage our website, or provide technical support
Legal Requirements: When required by law, regulation, or legal process
Emergency Situations: If there is a risk to health, safety, or well-being
All third parties are required to protect your personal information in accordance with PIPEDA.
4.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, and maintain safe program practices. When no longer needed, information is securely deleted or anonymized.
5.
Your Rights
Under PIPEDA, you have the right to:
Access your personal information
Request corrections to inaccurate or incomplete data
Withdraw consent for collection or use, where applicable
Ask questions about our privacy practices
Requests can be submitted to: caresoulhaven.gmail.com
6.
Security
We implement appropriate physical, administrative, and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
7.
Cookies & Website Tracking
Our website may use cookies or analytics tools to enhance user experience and track website usage. These do not identify individuals personally. Users can adjust browser settings to disable cookies, though some features may be affected.
8.
Privacy for Children
For programs involving children aged 5–12, we require parental or guardian consent for collection, use, and sharing of information. Children’s personal information is strictly protected and never shared without proper authorization.
9.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Users are encouraged to review the policy periodically.